When you become the chance to kicking back and watch a movie, the last affair y'all want to worry about is your Netflix not working. All the same, it turns out there are plenty of reasons why Netflix goes wrong.

With this in listen, we've put together a listing of the most common Netflix problems. And, crucially, included troubleshooting solutions to help you become your Netflix support and running again.

1. Your Netflix App Keeps Crashing

Information technology has happened to all of usa at some point; one of your favorite apps all of a sudden starts crashing every time you try and utilize it. After the initial panic has worn off, there are a few steps y'all can take to try and rectify the trouble—only a lot depends on which device yous're using.

Smartphone users should start by force-stopping the Netflix app. If information technology still doesn't piece of work, try turning your phone off and on again. And if it still doesn't work, you volition need to delete the app and reinstall it from the appropriate app shop. The aforementioned methodology applies if you're using a set-tiptop streaming box.

If you're using Netflix on your smart Tv set, y'all might not be able to delete the app. Instead, attempt to sign out of the app, clear the TV'south cache, and then sign in again. Or, if y'all're using the Netflix app on Windows or macOS, try disabling your antivirus software. This is because many security suites interfere with the service.

2. You lot're Seeing Netflix Error 12001 on Android

Many Android users complain about seeing fault code 12001 whenever they try to utilize the app on their device. This problem afflicts both smartphones and tablets.

Mistake lawmaking 12001 is caused past the presence of outdated information on your device. Y'all demand to refresh the data to get the Netflix app working again. Simply how do you refresh the data?

Open the Android Settings app and navigate to Settings > Apps and notifications > See all apps, then scroll down and tap on the Netflix entry. Within the Netflix sub-bill of fare, go to Storage and cache then tap on Clear storage and Clear cache.

For other issues like to this one, come across our guide to fixing Netflix error codes.

3. Y'all Can't Download Netflix Content

In 2016, Netflix finally started offer users a way to download content to watch offline. This means that you tin load up on Tv set shows and movies before a long airplane journey or if y'all know yous're traveling to an surface area with poor internet coverage. Unfortunately, this characteristic doesn't always work flawlessly. If yous're struggling to download content, in that location are a few steps you lot can have.

Firstly, if yous're using a jailbroken iPhone or a rooted Android device, you tin can cease right at present. The feature volition not work.

Secondly, make sure yous're running at to the lowest degree Android 4.4.two or iOS 8, that you lot have the most upwardly-to-date version of the Netflix app, and that you have enough storage on your phone.

If all else fails, endeavor reinstalling Netflix on your phone or tablet.

four. Y'all're Seeing Netflix Error 1012 on iOS

Error 1012 is exclusively express to iOS users. It points to a network connectivity effect—your Netflix app cannot reach the Netflix servers.

You can take some simple troubleshooting steps to try and prepare the problem. For example, try restarting the app, restarting your device, and restarting your home network.

If none of these things piece of work, you'll demand to reset the Netflix app from within the iOS settings menu. Get to Settings > Netflix and flick the toggle next to Reset into the On position.

Make sure you close whatsoever existing Netflix sessions by pressing the Home button twice and swiping up on the Netflix app, then relaunch Netflix. You lot will need to re-enter your login credentials.

5. You're Seeing a Black Screen on Desktop

If yous're using Netflix on Windows or macOS, you lot might encounter a black screen whenever you try to play a video.

This issue has three primary causes:

  • Cookies: Try to articulate your browser'due south cookies. The precise instructions vary from browser to browser, just you'll typically find the pick in the Settings menu.
  • Silverlight: Microsoft depreciated Silverlight several years ago (though plugins are still available for some browsers). If you still accept it installed on your system, it could be preventing video playback. You lot need to delete information technology.
  • Antivirus: Some anti-virus suites don't play nicely with Netflix. Try temporarily disabling the security software you're using.

If you nonetheless see a black screen, try using a dissimilar browser or disabling any plugins you're using. You might too want to investigate how Chrome components can pause Netflix.

6. At that place Are Also Many Users Watching Netflix

Netflix offers tiered toll plans, and each of these allows more people to simultaneously use Netflix. The top plan is limited to 4 people.

If you see a message that reads "Your Netflix account is in apply on another device. Please stop playing on other devices to continue", this is your problem. You can terminate all existing sessions by going to Account > Settings > Sign out of all devices.

For a less drastic solution, go to Account > Settings > Recent device streaming activity to run across a listing of electric current sessions. The list will help y'all identify which users are online. You might be able to persuade one of them to log off.

Note that yous can check how many simultaneous screens your current plan allows past going to Account > Plan Details.

7. You lot're Unable to Log In to Netflix

netflix login

The obvious solution here is to reset your password. And in the future, be sure to use a password manager such as LastPass, which should prevent you from incorrectly entering passwords.

However, earlier you hit the reset button, information technology'southward also worth checking your email inbox. Something more than sinister might be at play. The Netflix login credentials of unsuspecting users trade hands for insignificant amounts of money on the nighttime web. They're often bought by people who cannot create a Netflix account from their own country.

If Netflix sees suspicious login behavior, information technology volition block your business relationship and email you advising you lot to create a new password. Recall, if you're the victim of a Netflix hack, you need to alter your password on whatsoever other app or service for which you've used the same credentials.

8. Your Netflix Is Not Loading

What tin you do if Netflix won't load? If you're faced with a spinning ruddy circle that's stuck on a certain percentage, what's the solution?

Hither are a few tips to try:

  • Close the Netflix app and restart it.
  • Restart your device.
  • Log out of your Netflix account and sign back in.
  • Reboot your router.
  • Upgrade the Netflix app.
  • Sign out of Netflix on all of your devices.
  • Reinstall the Netflix app.
  • Use a VPN to circumvent Isp throttling.

9. Netflix Is Not Working on Your Smart Television receiver

The Netflix app that comes built into some smart TVs is notorious for beingness less reliable than the desktop, mobile, and set-top box versions. Near of the fourth dimension, this is due to the shortcomings of the Telly's internal hardware rather than being an issue with Netflix itself.

Samsung smart TVs are especially problematic; they run the in-house Linux-based Tizen Bone rather than Roku Bone or Android TV.

If Netflix is not working on your Samsung smart TV, there are a few things yous tin can endeavor.

Firstly, unplug the TV from the wall, wait 30 seconds, and so plug it back in again. Adjacent, effort turning off Samsung Instant On—some users accept establish that the feature interferes with installed apps, including Netflix.

If all else fails, endeavor and do a manufactory reset from your Tv set's settings menu. Unfortunately, doing so means you will lose all settings and data. So but utilise this as a last resort.

Is Your Netflix Account Working Again?

Based on our research, these are the most common issues people have with Netflix. Nonetheless, by following our troubleshooting tips, we promise your Netflix is now working once more and you lot tin get back to watching your favorite shows.

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About The Author

Dan Price (1606 Articles Published)

Dan joined MakeUseOf in 2014 and has been Partnerships Managing director since July 2020. Reach out to him for inquires nigh sponsored content, affiliate agreements, promotions, and any other forms of partnership. You can also discover him roaming the show floor at CES in Las Vegas every year, say hi if yous're going. Prior to his writing career, he was a Financial Consultant.

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